Monday, 28 October 2013

Cannot Find a Valid Terminal Services License Server

After installing Terminal Services Role to a server, you may want to specify the license server. The Terminal Server will make an attempt to locate the Terminal Service License servers first, before make an attempt to follow automatic license server discovery process. You may see below balloon :


Note that this is for Windows Server 2008. For Windows Server 2003, please go to here.




Description :
  • You want to specify Terminal Services License server, so Terminal Services role can be used by servers.



How To Do :

  1. Go to Start > Administrative Tools > Terminal Services > Terminal Services Configuration. Or you can type tscc.msc in Run box.

  2. Right click at License server discovery mode, and click at Properties.

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Wednesday, 23 October 2013

How To Auto-Create and Configure ctx_cpsvcuser

As mentioned in previous post,  ctx_cpsvcuser can be created and configured with a tool, but it is limited to certain Citrix XenApp versions only :
  • Feature Pack 1 for Presentation Server 4.5
  • Presentation Server 4.5 for Windows Server 2003
  • Presentation Server 4.5 for Windows Server 2003 x64 Edition
  • XenApp 5.0 for Windows Server 2003 x64
  • XenApp 5.0 for Windows Server 2003 x86


Description :
  • Using tool to create Service ID ctx_cpsvcuser in Citrix XenApp servers.



How To Do :
  1. Download the re-creation tool here.
  2. Upload the files to Citrix server.
  3. Run command prompt, browse to the uploaded folder, and run below command.
    32-bit : CtxCpsvc10.exe –install | 64-bit : CtxCpsvc10_x64.exe –install

    1. once done, double check the Citrix Print Management service. Ensure it can be started and set to Automatic.



    Reference :
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    Monday, 21 October 2013

    No Printers Listed in Citrix XenApp Session - Required Service IDs Missing

    Previously we talked about printing issue due to missing service / services not started. However, there is another possibility of printing issue to occur, which related to required Service IDs. From Citrix technical article, below IDs are needed and must be configured accordingly.
    Account Name
    Permissions
    Notes
    Local Service
    Minimal
    NT AUTHORITY\LocalService
    Network Service
    Minimal, network resources
    NT AUTHORITY\NetworkService
    Local System
    Administrator
    NT AUTHORITY\System
    ctx_cpsvcuser
    Domain or local user
    Acts as a power user
    Ctx_StreamingSvc
    Domain or local user
    Acts as a user
    Ctx_ConfigMgr
    Domain or local user
    Acts as a power user
    Ctx_CpuUser
    Domain or local user
    Acts as a user


    Issues :

    • Users may received one or more errors regards to printing. Below are some of the error examples :


     - or - 


    • Meanwhile from server perspective, no printers listed in Printer and Faxes

    • Upon checking the services, both Printer Spooler and Citrix Print Management services are started. Issue remains although those services restarted.





    Troubleshooting 
    1. Right click at My Computer, and click at Manage

    2. From Computer Management Console, browse to Local Users and Groups > Groups and check whether required Service IDs for both Power Users and Users local group are properly configured.
    No required Service IDs configured. It might be accidentally removed by Admin / Monitoring System.




    Resolution :
    • Add required Service IDs to their respective groups.
    Needed IDs : ctx_cpuuser & Ctx_StreamingSvc
     
    Needed IDs : ctx_cpsvcuser & Ctx_ConfigMgr

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    No Printers Listed in Citrix XenApp Session - Citrix Print Management Service Not Listed

    Printing is one of our important tasks in office. Those documents could be cinema online tickets, flights boarding pass, La Liga timetable... oh, all of those are not office-related. Nevertheless, we still need to print officer documents.. erm, resume for interviews, perhaps? =D

    This post is to discuss of one possible issue, Citrix Print Management and Printer Spooler Services. Other possible issues will be discussed in other posts. I don't want to make this posts too lengthy (come on, just admit you are too lazy, Heiry...)



    Issues :

    • Users may received one or more errors regards to printing. Below are some of the error examples :



     - or - 

    • Meanwhile from server perspective, no printers listed in Printer and Faxes





    Troubleshooting 
    1. Right click at My Computer, and click at Manage


    2. From Computer Management Console, go to Services. Check whether those services are Started / Not Started / Not listed in Services. In below screenshot, Citrix Print Management service is not registered.




    Resolution :
    • If those Services are not started, re-start them.
    • if Citrix Print Management Service is not listed, re-register the service by following below steps. 
    1. Run CMD, and browse to %ProgramFiles%\Citrix\System32
    2. Run below command
      cpsvc.exe -install
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