Sunday, 22 December 2013

Error on Citrix Web Interface - Credential Error

This time, I want to discuss on an error occurred when users want to access Citrix Web Interface. This may happen for new farms or when new XML servers added to the farm. 



Issues :
  • Users received below error when accessing Citrix Web Interface :




Troubleshooting 
  1. From Citrix Web Interface server, go to application log, and search for Event ID 31003 and Event ID 30110.
  2. Those Event IDs indicates that XML service transition failed.

    Event ID 31003 in Application Log

    Event ID 30110 in Application Log

  3. Check which server(s) is/are configured as XML Service servers for the farm, and RDP to the server(s). 



Resolution :
  1. go to Start > run, type regedit and press Enter.



  2.  browse to HKLM\Software\Citrix\IMA

  3. Add a new registry value (ensure it is DWORDS (32-bit) Value)

  4. Set the name as UseNetworkLogon




  5. Right-click at the newly created key, and click Modify...

  6. Change the value data to 1. Ensure the base is Hexadecimal.

  7. This is the final outcomes :

  8. Go to Services, and restart Citrix Independent Management Architecture service.
      

Reference 
http://support.citrix.com/article/CTX123418

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1 comment:

  1. Great post..!!!!
    I like this Post. It is so nice to read such wonderful blog. Thanks for sharing!

    Regards
    Techstur

    ReplyDelete