Users reports that they are not able to perform printing. Services are up and running, but issue still persist, although after you restarted those Printer Spooler and Citrix Print Management services.  In addition, required Service IDs are properly configured. Users reboot their workstations, but to no avail. So, what is next? Issues : Users may received one or more errors regards to printing. Below are some of the error examples :  - or -  Meanwhile from server perspective, no printers listed in  Printer and Faxes Upon checking the services, both  Printer Spooler  and  Citrix Print Management  services are started. Issue remains although those services restarted. Required Service ID ( ctx_cpsvcuser ) is in place. Troubleshooting  Press Start , hover to Administrative Tools , click at Terminal Service Configuration . Or, press Start , choose run type tscc.msc , and press enter. Right click at ICA-tcp listener, and choose Properties