Skip to main content

No Printers Listed in Citrix XenApp Session - ICA-tcp Listener Configuration Error

Users reports that they are not able to perform printing. Services are up and running, but issue still persist, although after you restarted those Printer Spooler and Citrix Print Management services. 

 In addition, required Service IDs are properly configured. Users reboot their workstations, but to no avail. So, what is next?


Issues :
  • Users may received one or more errors regards to printing. Below are some of the error examples :


 - or - 


  • Meanwhile from server perspective, no printers listed in Printer and Faxes

  • Upon checking the services, both Printer Spooler and Citrix Print Management services are started. Issue remains although those services restarted. Required Service ID (ctx_cpsvcuser) is in place.




Troubleshooting 
  1. Press Start, hover to Administrative Tools, click at Terminal Service Configuration. Or, press Start, choose run type tscc.msc, and press enter.
  2. Right click at ICA-tcp listener, and choose Properties
  3. Inside ICA-tcp Properties, focus on Permission tab. Ensure Service ID ctx_cpsvcuser is listed, with proper permission. If it is not, follow below steps.

 Resolution :
  1. Click at the Advanced button.

  2. Click Add... to add new user
  3. Add this user (ctx_cpsvcuser), press Check Names and OK
    \
  4. For the Permission Entry, Clear the Logon permission and Add Query Information and Virtual Channels with Allow permission.
  5. Ensure you will see the user (ctx_cpsvcuser) added, press Apply and OK.

  6. You will see the ID added to ICA-tcp properties, as below.
Get users to try.



Reference 
Labels:

Comments

Post a Comment

Popular posts from this blog

Session Settings Not Listed in Citrix Web Interface web site.

In previous post , I mentioned on what need to be done by users in case the publsihed applications did not successfully launched in seamless mode. However, in some cases, users might not be able to see the option. This post will help to solve it. Issues : Session Settings preference is not listed in Citrix Web Interface web site. This is due to the option is not enabled. It can be checked at Citrix Web Interface Management Console. Troubleshooting   Launch Citrix Web Interface Management Console . Browse to Citrix Web Interface > XenApp Web Sites . You will see lists of created Sites.  Right click at the required farm URL.  Choose S e ssion Preference  This window will appeared. Browse to Remote Connnection > Display . You will see the option " Allow users to customize window size " is unchecked . Resolution : Check the option " Allow users to customize window size ", and press OK  Get users to refresh the Web
2 comments
Read more

How To Change NetBIOS Name of A Computer

So yes... After 4 months without new contents, so I started with this. It looks easier to do (well, it is), but before you do that, you may want to read this  to understand the difference between hostname and netBIOS, then starts to explore on when to use them, their limitations etc etc. I won't discuss here (or maybe not today). So let's back to the topic.   Description : Changing NetBIOS Name of A Computer. ComputerName : NetBIOS : How To Do :  Go to Start > Run , and type REGEDIT  Browse to Computer > HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > ComputerName > ComputerName At the right side, double click at ComputerName string, and put correct Value data . Press OK .  Then you will get this Reboot your computer / VM. Once it is up, double check your netBIOS name. New name shall be reflected
3 comments
Read more

Microsoft Assessment and Planning (MAP) Toolkit - Extract Report (3/4)

As mentioned in  the first post , this KB series is about Microsoft Assessment and Planning (MAP) Toolkit. There are 4 main steps : Install MAP Toolkit and its basic configuration Collect inventory Data  Extract Report Extract Advanced Report Once inventory data collected, we can generate reports. From the inventory data collected earlier, we can use options in the toolkit to generate the report. For this example, we re going to discover Windows 10 Readiness This KB is about  how to generate report from collected inventory data. At Overview page, select the targeted scenario category. In this example, it is Desktop . At this page, select specific scenario that we after. In this example, it is Windows 10 Readiness.     It is possible to customize assessment properties. The properties will set the threshold of the assessment, such as, threshold for minimum CPU speed, acceptable free disk, as well as minimum assigned RAM. To do so, select Customize assessment pr
Post a Comment
Read more