One of my new user was having this problem, whereas whenever he launched Citrix applications, the application launched within another window ( Windowception??? ). This issue was only occurred to him, but not to other users. Hence, it was safely said the issue is user-related, and not farm-wide. Issues : Application did not launch in Seamless mode, but inside another window session (in this case, the published application was Notepad). Troubleshooting ** Note that these steps are to be taken from User ends, not the infra** Ask the user to access Citrix Web Interface as usual. Go to Preference > Session Settings Take note on 'Window size:' column Resolution : Change current Window size to Seamless , and press Save . This is some Help notes provided by Citrix