No Printers Listed in Citrix XenApp Session - Required Service IDs Missing

Previously we talked about printing issue due to missing service / services not started. However, there is another possibility of printing issue to occur, which related to required Service IDs. From Citrix technical article, below IDs are needed and must be configured accordingly.

Account Name

Permissions

Notes

Local Service

Minimal

NT AUTHORITY\LocalService

Network Service

Minimal, network resources

NT AUTHORITY\NetworkService

Local System

Administrator

NT AUTHORITY\System

ctx_cpsvcuser

Domain or local user

Acts as a power user

Ctx_StreamingSvc

Domain or local user

Acts as a user

Ctx_ConfigMgr

Domain or local user

Acts as a power user

Ctx_CpuUser

Domain or local user

Acts as a user

Issues :

Users may received one or more errors regards to printing. Below are some of the error examples :

- or -

Meanwhile from server perspective, no printers listed in Printer and Faxes

Upon checking the services, both Printer Spooler and Citrix Print Management services are started. Issue remains although those services restarted.

Troubleshooting

Right click at My Computer, and click at Manage
From Computer Management Console, browse to Local Users and Groups > Groups and check whether required Service IDs for both Power Users and Users local group are properly configured.

No required Service IDs configured. It might be accidentally removed by Admin / Monitoring System.

Resolution :

Add required Service IDs to their respective groups.

Needed IDs : ctx_cpuuser & Ctx_StreamingSvc

Needed IDs : ctx_cpsvcuser & Ctx_ConfigMgr

The is a tool to auto-create and configure ctx_cpsvcuser, BUT it is for below Citrix versions only :

Feature Pack 1 for Presentation Server 4.5
Presentation Server 4.5 for Windows Server 2003
Presentation Server 4.5 for Windows Server 2003 x64 Edition
XenApp 5.0 for Windows Server 2003 x64
XenApp 5.0 for Windows Server 2003 x86

Reference

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