Skip to main content

Enterprise Vault - This version of the Enterprise Vault Outlook Add-In is not compatible with the Enterprise Vault server version.

Orait.. Let's talk about Enterprise Vault Outlook Plugin again... The project that I involved requires a few versions jump - from EV ver 9 to EV ver 12. The planning was to upgrade Plugin to version 12 first, followed by servers upgrade. According to EV Compatibility List ( https://www.veritas.com/support/en_US/article.000097605 ), the plugin will be supported if the server is either the same version(n), n-1 or n+1. 

Now back to the issue. Due to version incompatibility between the plugin and the server, during my testing, there was an information box appeared whenever I opened my MS Outlook, as documented below.


Issue :

Received below error after upgrading EV Outlook Plugin from version 9 to version 12 (where the EV server was still at ver 9).

This version of the Enterprise Vault Outlook Add-In is not compatible with the Enterprise Vault server version.

Contact your Help Desk for details of how to resolve the issue.

At the same time, the Enterprise Vault plugin was missing :

Before EV Plugin upgrade :


After EV Plugin upgrade :



Troubleshooting

Based on Registry Analyzer (RegShot), this error can be suppressed with below key:
Regshot 1.9.0 x86 UnicodeComments: Datetime: 2017/9/7 03:29:57  ,  2017/9/7 03:30:23Computer: <ComputerName>Username: <UserName>
----------------------------------Values added: 1----------------------------------HKU\S-1-5-21-2058597364-130651613-2805778835-44972\Software\KVS\Enterprise Vault\Client\HideEVServerNoSupportWarning: 0x00000001




Resolution :

Apply this Registry key :
Hive                 : HKCUKey                  : Software\KVS\Enterprise Vault\Client\Value Name       : HideEVServerNoSupportWarningValue Type        :REG_DWORD

IF Value Data     : 0
  • Result   : error will be visible
IF Value Data     : 1
  • Result   : error will be hidden



Comments

Popular posts from this blog

Session Settings Not Listed in Citrix Web Interface web site.

In previous post , I mentioned on what need to be done by users in case the publsihed applications did not successfully launched in seamless mode. However, in some cases, users might not be able to see the option. This post will help to solve it. Issues : Session Settings preference is not listed in Citrix Web Interface web site. This is due to the option is not enabled. It can be checked at Citrix Web Interface Management Console. Troubleshooting   Launch Citrix Web Interface Management Console . Browse to Citrix Web Interface > XenApp Web Sites . You will see lists of created Sites.  Right click at the required farm URL.  Choose S e ssion Preference  This window will appeared. Browse to Remote Connnection > Display . You will see the option " Allow users to customize window size " is unchecked . Resolution : Check the option " Allow users to customize window size ", and press OK  Get users to refresh the Web

How To Change NetBIOS Name of A Computer

So yes... After 4 months without new contents, so I started with this. It looks easier to do (well, it is), but before you do that, you may want to read this  to understand the difference between hostname and netBIOS, then starts to explore on when to use them, their limitations etc etc. I won't discuss here (or maybe not today). So let's back to the topic.   Description : Changing NetBIOS Name of A Computer. ComputerName : NetBIOS : How To Do :  Go to Start > Run , and type REGEDIT  Browse to Computer > HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > ComputerName > ComputerName At the right side, double click at ComputerName string, and put correct Value data . Press OK .  Then you will get this Reboot your computer / VM. Once it is up, double check your netBIOS name. New name shall be reflected

Microsoft Assessment and Planning (MAP) Toolkit - Extract Report (3/4)

As mentioned in  the first post , this KB series is about Microsoft Assessment and Planning (MAP) Toolkit. There are 4 main steps : Install MAP Toolkit and its basic configuration Collect inventory Data  Extract Report Extract Advanced Report Once inventory data collected, we can generate reports. From the inventory data collected earlier, we can use options in the toolkit to generate the report. For this example, we re going to discover Windows 10 Readiness This KB is about  how to generate report from collected inventory data. At Overview page, select the targeted scenario category. In this example, it is Desktop . At this page, select specific scenario that we after. In this example, it is Windows 10 Readiness.     It is possible to customize assessment properties. The properties will set the threshold of the assessment, such as, threshold for minimum CPU speed, acceptable free disk, as well as minimum assigned RAM. To do so, select Customize assessment pr