Skip to main content

Unable to Log In to Visual Studio

Recently, one of my users complaining because they he could not activate Visual Studio with his MSDN account. It works fine on another machine, but not his. I tried mine, and I still got the same error - thus it was safe to rule out it is not license / user issues, but more towards computer issue.



Error :

Microsoft Visual Studio
We could not add the account
Service returned error. Check InnerException for more details



Troubleshooting :

  1. Back to basic - let's start from beginning... Trying to sign in will throw this error window.


  2. Selecting Close on above window would throw this Security Alert warning.


  3.  Selecting View Certificate on above window would give us this.


  4.  Let's view Certification Path, and view Root CA certificate by selecting the root certificate in Certification path | View Certificate


  5.  So it seems the Root CA (in my case) is issued by Baltimore CyberTrust Root.


  6.  Do I have that on that machine? Let see... Launch Microsoft Management Console by going to Run | type MMC | press Enter. Select File | Add/Remove Snap-in...


  7.  Choose Certificate | Add > 


  8.  Select Computer account | Next >


  9.  Select Local computer | Finish


  10.  Select OK


  11.  Browse to Console Root | Certificate | Trusted Root Certification Authorities | Certificates. On right column..... oh no! Baltimore CyberTrust Root certificate was not there!



Resolution :

  1. Now let's install the cert! download the CA (in my case, I downloaded from here : https://www.telesec.de/en/serverpass-en/support/download-area/category/72-baltimore-cybertrust-root ).

     
  2.  At the same MMC console, right click at Certificate | All Tasks | select Import...


  3.  Select Next >


  4.  Browse to the CA file | select Next >


  5. Place the cert on below store | select Next >
    Store : Trusted Root Certification Authorities


  6.  Select Finish


  7.  Select OK


  8.  Refresh the console, then we could see the cert is now installed.


  9. Tried to sign in again, we shall now pass!




Labels:
Location: Auckland, New Zealand

Comments

Post a Comment

Popular posts from this blog

Microsoft Assessment and Planning (MAP) Toolkit - Extract Report (3/4)

As mentioned in  the first post , this KB series is about Microsoft Assessment and Planning (MAP) Toolkit. There are 4 main steps : Install MAP Toolkit and its basic configuration Collect inventory Data  Extract Report Extract Advanced Report Once inventory data collected, we can generate reports. From the inventory data collected earlier, we can use options in the toolkit to generate the report. For this example, we re going to discover Windows 10 Readiness This KB is about  how to generate report from collected inventory data. At Overview page, select the targeted scenario category. In this example, it is Desktop . At this page, select specific scenario that we after. In this example, it is Windows 10 Readiness.     It is possible to customize assessment properties. The properties will set the threshold of the assessment, such as, threshold for minimum CPU speed, acceptable free disk, as well as minimum assigned RAM. To do so, s...
Post a Comment
Read more

Microsoft Assessment and Planning (MAP) Toolkit - Collect Inventory Data (2/4)

As mentioned in  previous post , this KB series is about Microsoft Assessment and Planning (MAP) Toolkit. There are 4 main steps : Install MAP Toolkit and its basic configuration Collect inventory Data  Extract Report Extract Advanced Report Before we could generate a report, we need to collect inventory data. There are a few options, such as Windows computers, Linux computers, computers on VMware, Active Devices and users, etc. For this example, we re going to discover Windows Computers within a specific IP ranges. This KB is about  how to collect inventory data. At Overviews section, select Perform an inventory For this testing, let’s select Microsoft computers, and select Next For this testing, we will discover devices via IP range. Select scan an IP address range, and select Next Specify range if IPs, and select Next To discover and connect to the machines, we need to provide user account(s) that have permission to do so. Select ...
Post a Comment
Read more

Microsoft Assessment and Planning (MAP) Toolkit - Overview

Microsoft created a  toolkit called Microsoft Assessment and Planning Toolkit that helps IT to discover current infrastructure for variety of migration projects.  This tool kit covers below scenarios : Windows computers Linux/UNIX computers VMware computers Active Directory and Users Exchange Servers Endpoint Protection Server Lync Server Softwre ID (SWID) tags SQL Server SQL Server with Database Details Microsoft Azure Platform Migration Oracle Windows Volume Licensing Client Access Tracking for Windows Server 2012 or Later Client Access Tracking for SQL Server 2012 or later Client Access Tracking for Configuration Manager Client Access Tracking for SharePoint Server 2016 Client Access Tracking for Remote Desktop Services … and IT Admins can use below methods to discover the machines. Use Active Directory Domain Service (AD DS) Use Windows networking protocols Use System Center Configuration Manager (SCCM) Scan an IP Address range Manually enter...
Post a Comment
Read more