Users reports that they are not able to perform printing. Services are up and running, but issue still persist, although after you restarted those Printer Spooler and Citrix Print Management services.  In addition, required Service IDs are properly configured. Users reboot their workstations, but to no avail. So, what is next? Issues : Users may received one or more errors regards to printing. Below are some of the error examples :  - or -  Meanwhile from server perspective, no printers listed in  Printer and Faxes Upon checking the services, both  Printer Spooler  and  Citrix Print Management  services are started. Issue remains although those services restarted. Required Service ID ( ctx_cpsvcuser ) is in place. Troubleshooting  Press Start , hover to Administrative Tools , click at Terminal Service Configuration . Or, press Start , choose run type tscc.msc , and press enter. Right click at ICA-tcp listener, and choose Properties

After installing Terminal Services Role to a server, you may want to specify the license server. The Terminal Server will make an attempt to locate the Terminal Service License servers first, before make an attempt to follow automatic license server discovery process. You may see below balloon : Note that this is for Windows Server 2008. For Windows Server 2003, please go to here . Description : You want to specify Terminal Services License server, so Terminal Services role can be used by servers. How To Do : Go to Start > Administrative Tools > Terminal Services > Terminal Services Configuration . Or you can type tscc.msc in  Run box. Right click at License server discovery mode , and click at Properties .

As mentioned in previous post ,  ctx_cpsvcuser can be created and configured with a tool, but it is limited to certain Citrix XenApp versions only : Feature Pack 1 for Presentation Server 4.5 Presentation Server 4.5 for Windows Server 2003 Presentation Server 4.5 for Windows Server 2003 x64 Edition XenApp 5.0 for Windows Server 2003 x64 XenApp 5.0 for Windows Server 2003 x86 Description : Using tool to create Service ID  ctx_cpsvcuser  in Citrix XenApp servers. How To Do : Download the re-creation tool here . Upload the files to Citrix server. Run command prompt, browse to the uploaded folder, and run below command. 32-bit :  CtxCpsvc10.exe –install  | 64-bit :  CtxCpsvc10_x64.exe –install once done, double check the Citrix Print Management service. Ensure it can be started and set to Automatic. Reference : http://support.citrix.com/article/CTX113554/

Previously we talked about printing issue due to missing service / services not started . However, there is another possibility of printing issue to occur, which related to required Service IDs. From Citrix technical article , below IDs are needed and must be configured accordingly. Account Name Permissions Notes Local Service Minimal NT AUTHORITY\LocalService Network Service Minimal, network resources NT AUTHORITY\NetworkService Local System Administrator NT AUTHORITY\System ctx_cpsvcuser Domain or local user Acts as a power user Ctx_StreamingSvc Domain or local user Acts as a user Ctx_ConfigMgr Domain or local user Acts as a power user Ctx_CpuUser Domain or local user Acts as a user Issues : Users may received one or more errors regards to printing. Below are some of the error examples :  - or -  Meanwhile from server perspective, no printers listed in  Printer and Faxes Upon checking the

Printing is one of our important tasks in office. Those documents could be cinema online tickets, flights boarding pass, La Liga timetable... oh, all of those are not office-related. Nevertheless, we  still   need to print officer documents.. erm, resume for interviews, perhaps? =D This post is to discuss of one possible issue, Citrix Print Management and Printer Spooler Services . Other possible issues will be discussed in other posts. I don't want to make this posts too lengthy ( come on, just admit you are too lazy, Heiry... ) Issues : Users may received one or more errors regards to printing. Below are some of the error examples :  - or -  Meanwhile from server perspective, no printers listed in Printer and Faxes Troubleshooting  Right click at My Computer , and click at Manage From Computer Management Console, go to Services . Check whether those services are Started / Not Started / Not listed in Services. In below screens